Nissan expands aftersales programme

6 September 2018

Nissan has invested in its aftersales programmes Nissan Reman and Nissan Value Advantage, with the aim of reducing maintenance and repair costs for out-of-warranty vehicles.

The Reman scheme has grown to cover over 1,000 parts up from 380 in the past 12 months. The programme aims to remanufacture Nissan components, which the OEM claims, will allow customers to receive a 30% discount when ordering.

Remanufacturing allows a company to take components of older units, clean them and improve them where required, often fixing various areas of degradation, even if the component is yet to wear. By doing this, the remanufactured parts offer a longer lifetime and better build, while recycling a majority of metal and electrical components.

Jean-Christophe Mercier, Vice President, Aftersales, Nissan Europe, said: ′Most drivers want to stay within the manufacturer’s certified dealer network and these programs offer a compelling case to enable them to do that.’

′By expanding these two highly competitive schemes, we are delivering on our commitment to provide exceptional service standards and aftersales options to all Nissan drivers,’ he added.

Nissan also appears to be focussing on its green footprint with this move, as this form of recycling makes use of existing components whilst maintaining the vehicle’s performance and reliability. The process also uses less energy and around 75% less raw materials compared to producing a new part.

Nissan Value Advantage is the OEM’s biggest ever catalogue of parts. The number of items available has doubled from less than 150 in January 2017 to more than 350 today. The plan is to reach 500 by April 2019.

The Advantage programme includes: Free Vehicle Check, courtesy car, Lifetime Nissan Assistance and the same warranty as genuine new Nissan parts.

Nissan’s core models – Juke, Qashqai, X-Trail, Micra and Leaf – are the vehicles that benefit most from the programme. Advantage is touted to provide routine maintenance components including filters, wipers, brake pads and clutches. Nissan Value Advantage parts are priced on average 20% lower than third party components.

It is estimated that vehicles remain with a dealership for the first three and a half years of their life, coinciding with the first MOT. After this, cars drop into the independent aftermarket sector, where prices for servicing and parts are often cheaper. Manufacturers are increasingly looking for ways to keep vehicles, and therefore customers, with their networks.